As I mentioned in my last post, we recently assisted our youngest daughter with her move to a new apartment which was literally 3 minutes down the block. All went smoothly except for one thing ….. transferring the cable/internet/WiFi service!!! As if that’s a big surprise to anyone reading this. I, the ever optimist, really thought we would be able to simply move the equipment, plug it in and all would work, just like the company said. Boy was I in fantasy land!!!!!
So set up of Wifi/TV was my undertaking and after plugging everything in, it was obvious there was a problem. Now to the mysterious land of troubleshooting I must go. I made the first call for assistance and the person on the other end could barely speak English so I was quickly transferred to someone with better language skills. I spent 2 hours being passed around to various folks all trying to get me to follow their “troubleshooting” instructions which I did.
It was obvious to me within 20 minutes that we needed a technician to come out since the equipment was working fine just 2 hours earlier at the old apartment. It was determined that the equipment was bad (completely ridiculous) and I must go to the local store and get new equipment. Also, they would not give me an appointment for a technician until I had tried to self-install new equipment. I voiced my dissatisfaction but went out and got the new equipment. Of course, it didn’t work either and another call was made, more time was wasted, but I finally got an appointment for technician installation at a $75 fee.
My husband and I returned to Florence and left our daughter to handle the rest. The technician showed up, found there was a problem with the line, repaired said problem and then left!! My daughter wasn’t experienced enough to know that he was supposed to set everything up before leaving, so here I go again with 2 more hours of phone calls and troubleshooting with folks who were trying very hard to help but the language barrier was a real issue and a simple fix turned into a real mess.
Finally, after yelling (not my best self or finest moment) I was transferred to someone who understood me and our problem. Within 10 minutes she had everything activated for the WiFi and internet which I had previously hooked up before leaving Savannah; my daughter was happy with that; and I was mentally exhausted. It was later that evening that she informed me the TV didn’t work.
We decided to Facetime and see if I could help her resolve the problem. Imagine our surprise when we discovered that the technician didn’t even open the package for the cable box. He installed nothing!!! Good thing I had watched YouTube videos for installation so I guided my daughter through the self-installation process. Hallelujah, it worked and her TV now has cable and WiFi.
So….. what’s my point in sharing?
- Transferring cable/internet/WiFi by moving equipment; plug in and go, probably isn’t going to work.
- Most companies won’t give you a technician appointment until you have picked up new equipment and tried a self install. Plan accordingly.
- Next move…….we are cancelling current service and starting new service which does allow you to get a technician to do it.
By the way, I am quite sure they are as glad to NOT hear from me as I am to NOT need to call them!!!